Maximising Client Conversion
Our team will follow the system we create together, capturing and nurturing every enquiry.
Leaving no money on the table!
Are you capturing, nurturing and converting all your sales leads?
Or, does this sound like your world?
- Receive a consistent stream of enquiries
- Unable to respond in a timely manner
- Keep losing track of where the enquiry is at
- No time to follow up more than once
- No time to return to enquiries to see where they are in their journey
- No time to send out additional resources to help prospects with their decision
- Rushing people through their journey
- Missing enquiries
What if you were able to focus on the areas of your business that you love and provide the products/service you would expect to receive from a growing, successful and trustworthy provider? Whilst also knowing that all your leads were being looked after?
Winning every time!
We can help you achieve that happy mix. Our team will ensure enquiries are responded to, every time, in a timely manner, leads are kept warm – no matter how long they are in your pipeline and once converted are kept onboard in order to recommend you and share your good work with others.
Let us move you closer to providing the best service you can, every time.
Ensuring that each enquiry that comes in is responded to, followed up, supported and encouraged to become a customer – all you need to do is watch from the sidelines.
Allow us to create a Prospect Journey for every single person and follow it to the letter to create the best experience for your prospects and also your customers.
How we can help you
We can start by working with you to create:
- Your Prospect Journey
- Your Customer Journey, and
- Your Communication Templates
Ensuring that every enquiry and customer receives the same fabulous support and information, without a step being missed.
A satisfied customer is the best strategy of all – Michael LeBoeuf
About the Service
At Prospect to Profits we believe that £millions are lost every year by businesses that do not look after their prospects. Many businesses do not have the capacity to be able to respond to leads in a timely manner, and by not following up more than once, or being unable to provide added value and, more than this, not having a system in place; business is lost. What your business needs is a Prospect Journey, which is mapped out and followed each and every time.
Further £millions are lost every year by businesses not looking after their customers, often chasing new prospects but then once they have been converted, not looking after them.
By having a Customer Journey in place as well as communication templates means that no one is left behind, they are carried along on your journey from conversion to delivery to after care.
These three essential starting elements ensure that nothing is left to chance, things don’t fall down cracks and a day off doesn’t mean lost revenue.
The Set-Up Service we provide:
A three step foundation for your business:
- Prospect Journey
- Customer Journey
- Communication Templates
After this is all set up, our team will follow the system from your inbox, capturing and nurturing every enquiry and every communication. But if you want your own team to follow the system – you can!
Case study and review from Dr Ahmed El Muntasar:
Dr Ahmed runs 3 aesthetics clinics throughout the UK, as well as being a busy GP during the week. He does not have the time to look after his enquiries, customers and ensure his clinics are fully booked on an ongoing basis.
The service Prospect to Profits provides is inbox maintenance, waitlist management, rescheduling bookings and customer correspondence as well as working with his PR team and product supplier. A full service from 40 hours a month.
“I have been working with Michelle for over a year now, best decision I’ve made! As a small business owner; sorting out admin and client calls was very difficult thus having someone that sorts all that out was a dream.”
Building a good customer experience does not happen by accident. It happens by design – Clare Muscutt
What Happens Next?
Once the set up has been completed – we then move onto the work that our team carry out to maximize client conversion.
| Executive | Premium | Bespoke – tick what you want | |
| Inbox Management | ✔ | ✔ | ▢ |
| Prospect Follow Up Journey | ✔ | ✔ | ▢ |
| Call Follow up (outbound calls) | ✔ | ✔ | ▢ |
| Diary Management – creating bookings | ✔ | ✔ | ▢ |
| Appointment rescheduling | ✔ | ✔ | ▢ |
| Waitlist Management | ✔ | ✔ | ▢ |
| Customer Retention Journey | ✔ | ✔ | ▢ |
| Creating a FAQs Portfolio | ✔ | ▢ | |
| Facebook/Instagram Inbox Management | ✔ | ▢ | |
| Testimonial Collection | ✔ | ▢ | |
| Call Answering (third party) | ▢ | ||
| Deposit/Invoicing Management (third party) | ▢ |
We can integrate with your own call answering/finance team or we can introduce you to our partners.
Are you ready to take your business to the next level? Here’s how to proceed…
Step 1: Fill in the Application Form.
Step 2: Book a call to discuss your business, level of support and options available.
Step 3: Agree a start date for the Set-Up foundation phase, sign the contract and pay the invoice. Set-Up phase cost is £700.
What happens after I pay?
Once the Set-Up has been paid for a series of weekly/fortnightly calls will be scheduled to discuss the three areas and these will be prepared over 4-8 weeks (depending on availability of information/meetings).
All three documents will be specifically curated, designed around your business and once approved will complete the Set-Up phase.
What happens after the Set-Up is completed?
The level of support required will be discussed and agreed and the first month’s support will be invoiced for and a contract issued and signed. This will initially be for 6 months and then a rolling monthly contract.
Once paid the team will be introduced and access to email/diary/booking system (as required) will be given.
Frequently Asked Questions…
If you’ve still got questions or want to speak to me first; email me at michelle@prospecttoprofits.co.uk and I will reply within 24 hours.
It’s time to capture all leads and enquiries
Leaving no money on the table!